Shipping policy

At Dark Shine, we aim to process and deliver your order safely and within the estimated delivery timeline.

1. Order Processing

Orders are generally processed within 1–2 business days after the order is successfully placed and payment is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive the available tracking details through your registered email address, phone number, WhatsApp, or other communication channel provided at the time of ordering.

2. Delivery Time

Delivery usually takes approximately 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines may vary for:

  • Remote or non-serviceable locations
  • Areas with limited courier coverage
  • Public holidays
  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Courier delays
  • Other circumstances beyond our reasonable control

The estimated delivery date shown at checkout or communicated after dispatch is an estimate and not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

From time to time, we may offer free shipping or promotional shipping offers on selected products, orders, locations, or during specific promotional periods.

4. Order Tracking

Once your order is dispatched, tracking information will be shared with you where available.

You can use the tracking information provided to check the current status of your shipment.

Please allow some time for the tracking information to become active after the shipment has been handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, PIN code, phone number, and other required details while placing an order.

Dark Shine will not be responsible for delays, failed delivery, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

6. Failed Delivery / Customer Unavailable

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the phone number is unreachable, or the customer refuses to accept the package, the courier may make additional delivery attempts or return the package to us.

If the package is returned to us due to circumstances attributable to the customer, additional shipping charges may apply for re-shipping the order.

7. Damaged Package at Delivery

If the outer package appears open, damaged, tampered with, or otherwise suspicious at the time of delivery, please record an uninterrupted video while opening the package.

This unboxing video may be required for any subsequent claim relating to damage, missing items, or an incorrect product.

Please refer to our Return & Refund Policy for complete requirements regarding damaged, wrong, defective, or missing products.

8. Missing or Incorrect Product

If you receive an incorrect product or any item is missing from your order, please contact us within 7 days of delivery.

For verification, an uninterrupted unboxing video is mandatory for claims relating to missing, damaged, defective, or incorrect products.

9. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

Dark Shine will make reasonable efforts to assist customers in tracking delayed shipments.

10. Order Cancellation Before Dispatch

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accommodated before the order has been processed or dispatched, wherever possible.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

11. International Shipping

Currently, we ship within India only.

International shipping may be introduced in the future and will be subject to separate shipping charges, delivery timelines, customs requirements, and applicable laws.

12. Contact Us

For any questions regarding your shipment or delivery, please contact:

Dark Shine
Website: darkshine.co.in
Email: vermabhishek9122@gmail.com
Phone/WhatsApp: +91-8770455435
Business Address: Gurgaon, Haryana-122006, India