Refund policy

At Dark Shine, we take care to ensure that every footwear product is checked and packed properly before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are happy to assist you with a return or replacement subject to the conditions below.

1. 7-Day Return Policy

We offer a 7-day return policy from the date of delivery for eligible products.

A return request can be raised in the following situations:

You received a wrong product/design/size.
The product was received damaged or defective.
Any product/item mentioned in the order is missing.
The product is received with a manufacturing defect.
The product received is materially different from what was ordered.

2. Unboxing Video Required

For claims related to damaged, wrong, defective, or missing products, an uninterrupted unboxing video is mandatory.

The video should:

Clearly show the shipping package before opening.
Show the shipping label/order details.
Show the package being opened from its sealed condition.
Clearly show the footwear and its condition immediately after opening.
Show all items/accessories received in the package.

Please do not edit, cut, or pause the video.

If an unboxing video is not available, we may not be able to approve a damage, wrong-product, or missing-item claim, as verification of the condition at the time of delivery may not be possible.

3. Product Condition for Return

To be eligible for a return, the product must be:

Unused and unworn.
In the same condition in which it was delivered.
Free from dirt, stains, scratches, marks, or any signs of use.
Returned with the original product box/packaging.
Returned with all tags, labels, accessories, and other items supplied with the product.

4. Broken or Removed Tag

Products with a broken, removed, damaged, or tampered product tag will not be eligible for return.

Please ensure that you do not remove or damage the product tag until you have decided to keep the product.

5. Non-Returnable Situations

Returns will not be accepted if:

The product has been worn or used.
The product tag has been removed, broken, or tampered with.
The product has been damaged after delivery due to customer use or improper handling.
The footwear has dirt, stains, scratches, marks, or other signs of use.
The original box or packaging is missing or significantly damaged.
The product has been altered or modified by the customer.
The return request is raised after the 7-day return period.
The product does not meet our return-condition requirements.

6. Return Request

Please contact us within 7 days of delivery with:

Order number
Reason for return
Clear photographs of the product
Unboxing video, where applicable
Any other information requested by our support team

Our team will review the request and may request additional photographs/videos for verification.

7. Return Approval & Inspection

Submitting a return request does not automatically mean that the return has been approved.

Once the returned product reaches us, it may be inspected to verify its condition and eligibility.

If the product does not meet the return conditions, the return/refund request may be rejected.

8. Refund

Once the returned product has been received and successfully inspected, the eligible refund will be processed to the original payment method, subject to applicable payment-processing timelines.

Depending on the payment method and banking/payment-provider processing time, the refund may take additional time to reflect in your account.

9. Wrong/Damaged Product

If you receive a wrong or damaged product, please do not use or wear the product.

Immediately contact us with your order number, photographs, and the required unboxing video. After verification, we may offer a replacement or refund, as applicable.

10. Exchanges

For size-related or other exchange requests, please contact us within 7 days of delivery. Exchange availability will depend on product availability and the applicable return conditions.